Any items purchased from our store may be returned for a full refund, for any reason, within 30 days of delivery.
Please contact us with your return request within 30 days of delivery to guarantee the maximum refund. We will provide return authorization and instructions via email.
We do ask that our customers cover the return shipping costs, except in special circumstances.
We encourage our customers to use the products at least a few times, even if they expect to return it for a full refund.
Restocking fees are extremely rare, but may apply if the items are returned in poor condition, or missing important accessories.
***Queen and King Size BioMats are difficult to return for several reasons. Our advice is to purchase a Queen or King size BioMat only if you already own a BioMat Professional or Single-Size BioMat.
We are always happy to assist, troubleshoot, and cooperate on these matters. If you are considering a return for full refund, please let us know so that we may help.