Any items purchased from our store may be returned for a full refund, for any reason, during the evaluation period.
Most people fall in love with our products right away. But in some cases, a longer evaluation period is needed, and that is totally fine. Please contact us if you need to arrange a longer evaluation period, or if you are ready to return your products. We will provide return authorization and instructions via email.
We do ask that our customers cover the return shipping costs, except in special circumstances.
We encourage our customers to use the products at least a few times, even if they expect to return it for a full refund.
Restocking fees are extremely rare, but may apply if the items are returned in poor condition, or missing important accessories, or returned after an extraordinarily long evaluation period.
***Queen and King Size BioMats are difficult to return for several reasons. Our advice is to purchase a Queen or King size BioMat only if you already own a BioMat Professional or Single-Size BioMat.
We are always happy to assist, troubleshoot, and cooperate on these matters. If you are considering a return for full refund, please let us know so that we may help.