Biomat 30 Year Manufacturer Warranty | Healing Arts Garden | Healing Arts Garden

Warranty

Richway Warranty & Repair Policy

 

Our Richway products include their full documentation, warranty, and repair policy. We have worked closely with Richway’s tech and warranty department for 12 years, and are always impressed with their commitment, effort, and resources.

Depending on the nature of the defect, the product in question, and the number of years since the purchase, there can be fees to have the item repaired or replaced. The specifics are displayed on the chart below.

Chances are, you will never need repair service for these products. But if you do encounter a problem, please contact Richway by phone or email.  They may be able to fix the problem over the phone. And if not, they will give you instructions to send in the item for repair or replacement. Here is their contact information:

RichWay International, Inc.
Phone: 808.589.2800
customerservice@richwayusa.com

 

Richway Repair Fee Schedule

 

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